# Devices online but not reachable **URL:** \ **Category:** Uncategorized\ **Created:** [August 9, 2022, 6:24am UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846 "2022-08-09T06:24:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 9, 2022, 6:24am UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/1 "2022-08-09T06:24:42Z")
hi am new here so hello everyone. i installed the system great and all and my first device connected and showing online but… but i cannot change anything inside the device: ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/f4b6732eb6647ecaa5e60b4b13bd68422063bd89.png) what am i missing? ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 9, 2022, 10:29am UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/2 "2022-08-09T10:29:40Z")
when i set - cwmp.auth and then to true - cpe connects but cannot connect from the ACS to the CPE anyone? ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 9, 2022, 11:01am UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/3 "2022-08-09T11:01:22Z")
on the log file i get fail all the time 2022-08-09T11:00:03.553Z [ERROR] ::ffff:147.235.208.226 10A3B8-InnboxU92-3148305017381: Authentication failure 2022-08-09T11:00:47.740Z [ERROR] ::ffff:147.235.208.226 10A3B8-InnboxU92-3148305017381: Authentication failure 2022-08-09T11:00:49.242Z [ERROR] ::ffff:147.235.208.226 10A3B8-InnboxU92-3148305017381: Authentication failure 2022-08-09T11:00:49.876Z [ERROR] ::ffff:147.235.208.226 10A3B8-InnboxU92-3148305017381: Authentication failure 2022-08-09T11:00:50.182Z [ERROR] ::ffff:147.235.208.226 10A3B8-InnboxU92-3148305017381: Authentication failure ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [August 9, 2022, 1:46pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/4 "2022-08-09T13:46:33Z")
How did you configure cwmp.auth? DR ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 10, 2022, 9:47am UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/5 "2022-08-10T09:47:06Z")
if i put true its connecting to acs but acs not connecting to router anything else I put not responding the support team for Innbox U92 wrote to me: U need to enable connection request (for example authentication) ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [August 11, 2022, 7:02pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/6 "2022-08-11T19:02:38Z")
I am not using authentication in my testing but I believe you would need to configure cwmp.auth as shown below. Whatever username and password you specify here should match with what’s in your CPE. ![cwmp auth](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/b6d8d8ede86d3020f1c3a1acc8ca691635bd0ac6.jpeg) ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 21, 2022, 7:19am UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/7 "2022-08-21T07:19:02Z")
i did that but the issue is the same ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [August 25, 2022, 1:57pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/8 "2022-08-25T13:57:12Z")
Does the IP address shown in GenieACS match the current IP address of the CPE? From your web browser, can you manually connect to the CPE using the IP address, port, username and password? ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 25, 2022, 2:15pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/9 "2022-08-25T14:15:07Z")
No. I get the private ip ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [August 25, 2022, 2:17pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/10 "2022-08-25T14:17:25Z")
If your device is behind NAT, you an try using STUN if that is on option. ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 25, 2022, 2:21pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/11 "2022-08-25T14:21:21Z")
Thia is what i did but I see the device sending request but no respond from the server and everything is runing ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [August 25, 2022, 2:24pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/12 "2022-08-25T14:24:00Z")
Does your public/external IP show up here: Device.ManagementServer.UDPConnectionRequestAddress ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 25, 2022, 2:24pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/13 "2022-08-25T14:24:42Z")
Whede do i need to see it? ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [August 25, 2022, 2:25pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/14 "2022-08-25T14:25:42Z")
![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/14033a1b9eeb5dd8c4cb1c440c3e775070d88353.png) ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 25, 2022, 3:07pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/15 "2022-08-25T15:07:10Z")
No i dont have the public ip there ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [August 25, 2022, 4:29pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/16 "2022-08-25T16:29:43Z")
Is your ACS supposed to be reachable over the Internet or are you using private IPs? ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 25, 2022, 4:47pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/17 "2022-08-25T16:47:57Z")
Acs is reachable from the internet The cpe not sending the right ip i think ---
**Author:** ![rudymartin](https://avatars.discourse-cdn.com/v4/letter/r/919ad9/32.png) [@rudymartin](https://forum.genieacs.com/u/rudymartin)\ **Post date:** [August 25, 2022, 4:58pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/18 "2022-08-25T16:58:12Z")
> [@mstrolo](#): > > Acs is reachable from the internet Ask your network administrator to configure a secondary wan logical device on each cpe to be under a specific VLAN. I think this needs to be done from the OLT’s profiles. Then place your ACS on that VLAN. that’s how we did it and it works pretty well. ---
**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\ **Post date:** [August 25, 2022, 4:58pm UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/19 "2022-08-25T16:58:18Z")
On my ACS, when I used the Grandstream ATA with STUN, the public IP is shown at: Device.ManagementServer.UDPConnectionRequestAddress While the private IP is shown next to the Pinging status. Dustin ---
**Author:** ![mstrolo](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mstrolo/32/941_2.png) [@mstrolo](https://forum.genieacs.com/u/mstrolo)\ **Post date:** [August 27, 2022, 10:52am UTC](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846/20 "2022-08-27T10:52:39Z")
I checked and stun server is working also. And the acs responds. Maybe in 1.2.9.connectiin udp port changed? [Next page](https://forum.genieacs.com/t/devices-online-but-not-reachable/2846.md?page=2)