# DeviceID.ProductClass from Device.DeviceInfo.ProductClass

**URL:** <https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650>\
**Category:** Uncategorized\
**Created:** [April 19, 2021, 1:22pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650 "2021-04-19T13:22:12Z")\
**Posts on this page:** 14\
**Page:** 1

<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 19, 2021, 1:22pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/1 "2021-04-19T13:22:12Z")

</div>

Hello,  
is it possible to customize where DeviceID.ProductClass should get the info?

In my case I have this info in:  
Device.DeviceInfo.ProductClass

But GenieACS is using:  
InternetGatewayDevice.DeviceInfo.ProductClass

So I have:

| DeviceID.ID | E4C32A-Device-E4C32ABCDEF |
| --- | --- |
| DeviceID.Manufacturer | TP-Link |
| DeviceID.OUI | E4C32A |
| DeviceID.ProductClass | **Device** |
| DeviceID.SerialNumber | E4C32ABCDEF |

Instead of having the correct value in ProductClass

Is it possible to change this behavior?

Thanks

---

<div class="post-metadata">

**Author:** ![JonasGhost](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/jonasghost/32/286_2.png) [@JonasGhost](https://forum.genieacs.com/u/JonasGhost)\
**Post date:** [April 19, 2021, 1:28pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/2 "2021-04-19T13:28:23Z")

</div>

Please use DeviceID.ProductClass, this is provided by genieacs.  
The other versions are provided by the CPE and the CPE devices Model. Genieacs is gathering that information and stores it into die DeviceID Model.

> [@giuseppe](#):
>
> Device.DeviceInfo.ProductClass

→ TR181 Datamodell

> [@giuseppe](#):
>
> InternetGatewayDevice.DeviceInfo.ProductClass

→ TR 098 Datamodell

Edit: if the value in there is wrong, the provided value by the cpe is “wrong”.

Edit2: sorry, miss interpreted the question. Usually the cpe should only use TR181 or TR098. If it uses both, it should provide the same values over each model. Try disableing the TR098 Model at the cpe.

---

<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 19, 2021, 2:56pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/3 "2021-04-19T14:56:34Z")

</div>

Hi, I’ve disabled TR098 data model, but GenieACS doesn’t load the correct value into DeviceID.ProductClass

It seems to me there are not other TR098 data model info, so there should be TR181 infos only

---

<div class="post-metadata">

**Author:** ![JonasGhost](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/jonasghost/32/286_2.png) [@JonasGhost](https://forum.genieacs.com/u/JonasGhost)\
**Post date:** [April 19, 2021, 3:51pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/4 "2021-04-19T15:51:54Z")

</div>

You need to delete the device in genieacs. Then it will reload the model.

---

<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 19, 2021, 4:25pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/5 "2021-04-19T16:25:29Z")

</div>

@JonasGhost Uhm… It doesn’t work correctly  
I’ve deleted it and rebooted.

I see:

| DeviceID.ID | E4C32A-Device-E4C32ABCDEF |
| --- | --- |
| DeviceID.Manufacturer | TP-Link |
| DeviceID.OUI | E4C32A |
| DeviceID.ProductClass | Device |
| DeviceID.SerialNumber | E4C32ABCDEF |

So, DeviceID.ProductClass is “Device”.

But there is:  
Device.DeviceInfo.ProductClass **IGD**

The strange is that to see “Device.DeviceInfo.ProductClass” I need to load the entire DeviceInfo tree, I can’t see it just after the device is discovered.

Before doing this, I can only see:

| Device.DeviceInfo.HardwareVersion | MyModel |
| --- | --- |
| Device.DeviceInfo.ProvisioningCode | |
| Device.DeviceInfo.SoftwareVersion | 2.0.0 0.9 v603c.0 Build 201127 Rel.51511n |

---

<div class="post-metadata">

**Author:** ![JonasGhost](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/jonasghost/32/286_2.png) [@JonasGhost](https://forum.genieacs.com/u/JonasGhost)\
**Post date:** [April 19, 2021, 5:31pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/6 "2021-04-19T17:31:34Z")

</div>

Please try sniffing the traffic between the cpe and genieacs.  
Maybe there is something interesting.

---

<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 19, 2021, 6:28pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/7 "2021-04-19T18:28:41Z")

</div>

Sure @JonasGhost, here it is when TR-098 inform is disabled, so with TR181 infos only.  
I’ve logged from the first message after I’ve deleted the device in GenieACS and rebooted.

* * *

event: incoming HTTP request  
timestamp: 2021-04-19T18:22:36.252Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: [serverautoconf.domain.com](http://serverautoconf.domain.com)  
user-agent: TR069\_AGENT/1.0  
content-length: “2293”  
connection: keep-alive  
content-type: text/xml; charset=utf-8  
soapaction: “”  
body: \>  
\<?xml version="1.0" encoding="UTF-8" ?\>

```
<SOAP-ENV:Envelope
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">

<SOAP-ENV:Header>

<cwmp:ID SOAP-ENV:mustUnderstand="1">1000</cwmp:ID>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<cwmp:Inform>

<DeviceId>

<Manufacturer>TP-Link</Manufacturer>

<OUI>E4C32A</OUI>

<ProductClass>Device</ProductClass>

<SerialNumber>E4C32ABCDEFGH</SerialNumber>

</DeviceId>

<Event xsi:type="SOAP-ENC:Array" SOAP-ENC:arrayType="cwmp:EventStruct[1]">

<EventStruct>

<EventCode>1 BOOT</EventCode>

<CommandKey></CommandKey>

</EventStruct>

</Event>

<MaxEnvelopes>1</MaxEnvelopes>

<CurrentTime>2021-04-19T20:22:35</CurrentTime>

<RetryCount>0</RetryCount>

<ParameterList xsi:type="SOAP-ENC:Array"
SOAP-ENC:arrayType="cwmp:ParameterValueStruct[8]">

<ParameterValueStruct>

<Name>Device.RootDataModelVersion</Name>

<Value xsi:type="xsd:string">2.4</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.DeviceInfo.HardwareVersion</Name>

<Value xsi:type="xsd:string">MyModel</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.DeviceInfo.SoftwareVersion</Name>

<Value xsi:type="xsd:string">2.0.0 0.9 v603c.0 Build 201127 Rel.51511n</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.DeviceInfo.ProvisioningCode</Name>

<Value xsi:type="xsd:string"></Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.ConnectionRequestURL</Name>

<Value xsi:type="xsd:string">http://xxx.xxx.xxx.xxx:7547/tr069</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.ParameterKey</Name>

<Value xsi:type="xsd:string"></Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.AliasBasedAddressing</Name>

<Value xsi:type="xsd:boolean">0</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.IP.Interface.5.IPv4Address.1.IPAddress</Name>

<Value xsi:type="xsd:string">xxx.xxx.xxx.xxx</Value>

</ParameterValueStruct>

</ParameterList>

</cwmp:Inform>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

```

* * *

event: outgoing HTTP response  
timestamp: 2021-04-19T18:22:36.255Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
statusCode: 200  
headers:  
content-length: 524  
server: GenieACS/1.2.5+20210418184730  
soapserver: GenieACS/1.2.5+20210418184730  
content-type: text/xml; charset=“utf-8”  
set-cookie: session=8c18a0c70127055e  
body: \>-  
\<?xml version="1.0" encoding="UTF-8"?\>

```
<soap-env:Envelope xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
soap-env:mustUnderstand="1">1000</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:InformResponse><MaxEnvelopes>1</MaxEnvelopes></cwmp:InformResponse></soap-env:Body></soap-env:Envelope>

```

* * *

event: incoming HTTP request  
timestamp: 2021-04-19T18:22:36.343Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: [serverautoconf.domain.com](http://serverautoconf.domain.com)  
user-agent: TR069\_AGENT/1.0  
content-length: “568”  
connection: keep-alive  
content-type: text/xml; charset=utf-8  
cookie2: “$Version="1"”  
cookie: session=8c18a0c70127055e  
soapaction: “”  
body: \>  
\<?xml version="1.0" encoding="UTF-8" ?\>

```
<SOAP-ENV:Envelope
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">

<SOAP-ENV:Header>

<cwmp:ID SOAP-ENV:mustUnderstand="1">1001</cwmp:ID>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<cwmp:GetRPCMethods></cwmp:GetRPCMethods>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

```

* * *

event: outgoing HTTP response  
timestamp: 2021-04-19T18:22:36.345Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
statusCode: 200  
headers:  
content-length: 654  
server: GenieACS/1.2.5+20210418184730  
soapserver: GenieACS/1.2.5+20210418184730  
content-type: text/xml; charset=“utf-8”  
body: \>-  
\<?xml version="1.0" encoding="UTF-8"?\>

```
<soap-env:Envelope xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
soap-env:mustUnderstand="1">1001</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:GetRPCMethodsResponse><MethodList
soap-enc:arrayType="xsd:string[3]"><string>Inform</string><string>GetRPCMethods</string><string>TransferComplete</string></MethodList></cwmp:GetRPCMethodsResponse></soap-env:Body></soap-env:Envelope>

```

* * *

## event: incoming HTTP request timestamp: 2021-04-19T18:22:36.387Z remoteAddress: xxx.xxx.xxx.xxx deviceId: E4C32A-Device-E4C32ABCDEFGH connection: 2021-04-19T18:22:36.252Z localPort: 7547 method: POST url: / headers: host: [serverautoconf.domain.com](http://serverautoconf.domain.com) user-agent: TR069\_AGENT/1.0 content-length: “0” connection: keep-alive content-type: text/xml; charset=utf-8 cookie2: “$Version="1"” cookie: session=8c18a0c70127055e body: “”

event: outgoing HTTP response  
timestamp: 2021-04-19T18:22:36.394Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
statusCode: 200  
headers:  
content-length: 566  
server: GenieACS/1.2.5+20210418184730  
soapserver: GenieACS/1.2.5+20210418184730  
content-type: text/xml; charset=“utf-8”  
body: \>-  
\<?xml version="1.0" encoding="UTF-8"?\>

```
<soap-env:Envelope xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
soap-env:mustUnderstand="1">178eb5eb6d00000</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:GetParameterNames><ParameterPath></ParameterPath><NextLevel>1</NextLevel></cwmp:GetParameterNames></soap-env:Body></soap-env:Envelope>

```

* * *

event: incoming HTTP request  
timestamp: 2021-04-19T18:22:36.531Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: [serverautoconf.domain.com](http://serverautoconf.domain.com)  
user-agent: TR069\_AGENT/1.0  
content-length: “801”  
connection: keep-alive  
content-type: text/xml; charset=utf-8  
cookie2: “$Version="1"”  
cookie: session=8c18a0c70127055e  
soapaction: “”  
body: \>  
\<?xml version="1.0" encoding="UTF-8" ?\>

```
<SOAP-ENV:Envelope
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">

<SOAP-ENV:Header>

<cwmp:ID SOAP-ENV:mustUnderstand="1">178eb5eb6d00000</cwmp:ID>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<cwmp:GetParameterNamesResponse>

<ParameterList xsi:type="SOAP-ENC:Array"
SOAP-ENC:arrayType="cwmp:ParameterInfoStruct[1]">

<ParameterInfoStruct>

<Name>Device.</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

</ParameterList>

</cwmp:GetParameterNamesResponse>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

```

* * *

event: outgoing HTTP response  
timestamp: 2021-04-19T18:22:36.537Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
statusCode: 200  
headers:  
content-length: 590  
server: GenieACS/1.2.5+20210418184730  
soapserver: GenieACS/1.2.5+20210418184730  
content-type: text/xml; charset=“utf-8”  
body: \>-  
\<?xml version="1.0" encoding="UTF-8"?\>

```
<soap-env:Envelope xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
soap-env:mustUnderstand="1">178eb5eb6d00001</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:GetParameterNames><ParameterPath>Device.ManagementServer.</ParameterPath><NextLevel>1</NextLevel></cwmp:GetParameterNames></soap-env:Body></soap-env:Envelope>

```

* * *

event: incoming HTTP request  
timestamp: 2021-04-19T18:22:36.622Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: [serverautoconf.domain.com](http://serverautoconf.domain.com)  
user-agent: TR069\_AGENT/1.0  
content-length: “4194”  
connection: keep-alive  
content-type: text/xml; charset=utf-8  
cookie2: “$Version="1"”  
cookie: session=8c18a0c70127055e  
soapaction: “”  
body: \>  
\<?xml version="1.0" encoding="UTF-8" ?\>

```
<SOAP-ENV:Envelope
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">

<SOAP-ENV:Header>

<cwmp:ID SOAP-ENV:mustUnderstand="1">178eb5eb6d00001</cwmp:ID>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<cwmp:GetParameterNamesResponse>

<ParameterList xsi:type="SOAP-ENC:Array"
SOAP-ENC:arrayType="cwmp:ParameterInfoStruct[28]">

<ParameterInfoStruct>

<Name>Device.ManagementServer.EnableCWMP</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.URL</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.Username</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.Password</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.PeriodicInformEnable</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.PeriodicInformInterval</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.PeriodicInformTime</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.ParameterKey</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.ConnectionRequestURL</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.ConnectionRequestUsername</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.ConnectionRequestPassword</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.UpgradesManaged</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.KickURL</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.UDPConnectionRequestAddress</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.UDPConnectionRequestAddressNotificationLimit</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.STUNEnable</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.STUNServerAddress</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.STUNServerPort</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.STUNUsername</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.STUNPassword</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.STUNMaximumKeepAlivePeriod</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.STUNMinimumKeepAlivePeriod</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.NATDetected</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.AliasBasedAddressing</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.X_TP_DMMAP_DataModel</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.ManageableDeviceNumberOfEntries</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.ManageableDeviceNotificationLimit</Name>

<Writable>1</Writable>

</ParameterInfoStruct>

<ParameterInfoStruct>

<Name>Device.ManagementServer.ManageableDevice.</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

</ParameterList>

</cwmp:GetParameterNamesResponse>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

```

* * *

event: outgoing HTTP response  
timestamp: 2021-04-19T18:22:36.625Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
statusCode: 200  
headers:  
content-length: 896  
server: GenieACS/1.2.5+20210418184730  
soapserver: GenieACS/1.2.5+20210418184730  
content-type: text/xml; charset=“utf-8”  
body: \>-  
\<?xml version="1.0" encoding="UTF-8"?\>

```
<soap-env:Envelope xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
soap-env:mustUnderstand="1">178eb5eb6d00002</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:GetParameterValues><ParameterNames
soap-enc:arrayType="xsd:string[5]"><string>Device.ManagementServer.ConnectionRequestUsername</string><string>Device.ManagementServer.ConnectionRequestPassword</string><string>Device.ManagementServer.PeriodicInformEnable</string><string>Device.ManagementServer.PeriodicInformInterval</string><string>Device.ManagementServer.PeriodicInformTime</string></ParameterNames></cwmp:GetParameterValues></soap-env:Body></soap-env:Envelope>

```

* * *

event: incoming HTTP request  
timestamp: 2021-04-19T18:22:36.715Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: [serverautoconf.domain.com](http://serverautoconf.domain.com)  
user-agent: TR069\_AGENT/1.0  
content-length: “1498”  
connection: keep-alive  
content-type: text/xml; charset=utf-8  
cookie2: “$Version="1"”  
cookie: session=8c18a0c70127055e  
soapaction: “”  
body: \>  
\<?xml version="1.0" encoding="UTF-8" ?\>

```
<SOAP-ENV:Envelope
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">

<SOAP-ENV:Header>

<cwmp:ID SOAP-ENV:mustUnderstand="1">178eb5eb6d00002</cwmp:ID>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<cwmp:GetParameterValuesResponse>

<ParameterList xsi:type="SOAP-ENC:Array"
SOAP-ENC:arrayType="cwmp:ParameterValueStruct[5]">

<ParameterValueStruct>

<Name>Device.ManagementServer.ConnectionRequestUsername</Name>

<Value xsi:type="xsd:string">E4C32A-Device-E4C32ABCDEFGH</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.ConnectionRequestPassword</Name>

<Value xsi:type="xsd:string"></Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.PeriodicInformEnable</Name>

<Value xsi:type="xsd:boolean">1</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.PeriodicInformInterval</Name>

<Value xsi:type="xsd:unsignedInt">7200</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.PeriodicInformTime</Name>

<Value xsi:type="xsd:dateTime">2021-04-19T18:22:36</Value>

</ParameterValueStruct>

</ParameterList>

</cwmp:GetParameterValuesResponse>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

```

* * *

event: outgoing HTTP response  
timestamp: 2021-04-19T18:22:36.887Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
statusCode: 200  
headers:  
content-length: 566  
server: GenieACS/1.2.5+20210418184730  
soapserver: GenieACS/1.2.5+20210418184730  
content-type: text/xml; charset=“utf-8”  
body: \>-  
\<?xml version="1.0" encoding="UTF-8"?\>

```
<soap-env:Envelope xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
soap-env:mustUnderstand="1">178eb5eb6d00003</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:GetParameterNames><ParameterPath></ParameterPath><NextLevel>1</NextLevel></cwmp:GetParameterNames></soap-env:Body></soap-env:Envelope>

```

* * *

event: incoming HTTP request  
timestamp: 2021-04-19T18:22:36.974Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: [serverautoconf.domain.com](http://serverautoconf.domain.com)  
user-agent: TR069\_AGENT/1.0  
content-length: “801”  
connection: keep-alive  
content-type: text/xml; charset=utf-8  
cookie2: “$Version="1"”  
cookie: session=8c18a0c70127055e  
soapaction: “”  
body: \>  
\<?xml version="1.0" encoding="UTF-8" ?\>

```
<SOAP-ENV:Envelope
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">

<SOAP-ENV:Header>

<cwmp:ID SOAP-ENV:mustUnderstand="1">178eb5eb6d00003</cwmp:ID>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<cwmp:GetParameterNamesResponse>

<ParameterList xsi:type="SOAP-ENC:Array"
SOAP-ENC:arrayType="cwmp:ParameterInfoStruct[1]">

<ParameterInfoStruct>

<Name>Device.</Name>

<Writable>0</Writable>

</ParameterInfoStruct>

</ParameterList>

</cwmp:GetParameterNamesResponse>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

```

* * *

event: outgoing HTTP response  
timestamp: 2021-04-19T18:22:36.977Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
statusCode: 200  
headers:  
content-length: 940  
server: GenieACS/1.2.5+20210418184730  
soapserver: GenieACS/1.2.5+20210418184730  
content-type: text/xml; charset=“utf-8”  
body: \>-  
\<?xml version="1.0" encoding="UTF-8"?\>

```
<soap-env:Envelope xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
soap-env:mustUnderstand="1">178eb5eb6d00004</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:SetParameterValues><ParameterList
soap-enc:arrayType="cwmp:ParameterValueStruct[2]"><ParameterValueStruct><Name>Device.ManagementServer.ConnectionRequestPassword</Name><Value
xsi:type="xsd:string">i5sd6docov</Value></ParameterValueStruct><ParameterValueStruct><Name>Device.ManagementServer.PeriodicInformTime</Name><Value
xsi:type="xsd:dateTime">1970-01-01T06:28:04.216Z</Value></ParameterValueStruct></ParameterList><ParameterKey></ParameterKey></cwmp:SetParameterValues></soap-env:Body></soap-env:Envelope>

```

* * *

event: incoming HTTP request  
timestamp: 2021-04-19T18:22:37.250Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:36.252Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: [serverautoconf.domain.com](http://serverautoconf.domain.com)  
user-agent: TR069\_AGENT/1.0  
content-length: “625”  
connection: keep-alive  
content-type: text/xml; charset=utf-8  
cookie2: “$Version="1"”  
cookie: session=8c18a0c70127055e  
soapaction: “”  
body: \>  
\<?xml version="1.0" encoding="UTF-8" ?\>

```
<SOAP-ENV:Envelope
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">

<SOAP-ENV:Header>

<cwmp:ID SOAP-ENV:mustUnderstand="1">178eb5eb6d00004</cwmp:ID>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<cwmp:SetParameterValuesResponse>

<Status>0</Status>

</cwmp:SetParameterValuesResponse>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

```

* * *

## event: outgoing HTTP response timestamp: 2021-04-19T18:22:37.257Z remoteAddress: xxx.xxx.xxx.xxx deviceId: E4C32A-Device-E4C32ABCDEFGH connection: 2021-04-19T18:22:36.252Z statusCode: 204 headers: content-length: 0 server: GenieACS/1.2.5+20210418184730 soapserver: GenieACS/1.2.5+20210418184730 connection: close body: “”

event: incoming HTTP request  
timestamp: 2021-04-19T18:22:40.242Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:40.242Z  
localPort: 7547  
method: POST  
url: /  
headers:  
host: [serverautoconf.domain.com](http://serverautoconf.domain.com)  
user-agent: TR069\_AGENT/1.0  
content-length: “3085”  
connection: keep-alive  
content-type: text/xml; charset=utf-8  
soapaction: “”  
body: \>  
\<?xml version="1.0" encoding="UTF-8" ?\>

```
<SOAP-ENV:Envelope
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">

<SOAP-ENV:Header>

<cwmp:ID SOAP-ENV:mustUnderstand="1">1002</cwmp:ID>

</SOAP-ENV:Header>

<SOAP-ENV:Body>

<cwmp:Inform>

<DeviceId>

<Manufacturer>TP-Link</Manufacturer>

<OUI>E4C32A</OUI>

<ProductClass>Device</ProductClass>

<SerialNumber>E4C32ABCDEFGH</SerialNumber>

</DeviceId>

<Event xsi:type="SOAP-ENC:Array" SOAP-ENC:arrayType="cwmp:EventStruct[1]">

<EventStruct>

<EventCode>4 VALUE CHANGE</EventCode>

<CommandKey></CommandKey>

</EventStruct>

</Event>

<MaxEnvelopes>1</MaxEnvelopes>

<CurrentTime>2021-04-19T20:22:39</CurrentTime>

<RetryCount>0</RetryCount>

<ParameterList xsi:type="SOAP-ENC:Array"
SOAP-ENC:arrayType="cwmp:ParameterValueStruct[13]">

<ParameterValueStruct>

<Name>Device.RootDataModelVersion</Name>

<Value xsi:type="xsd:string">2.4</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.DeviceInfo.HardwareVersion</Name>

<Value xsi:type="xsd:string">MyModel</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.DeviceInfo.SoftwareVersion</Name>

<Value xsi:type="xsd:string">2.0.0 0.9 v603c.0 Build 201127 Rel.51511n</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.DeviceInfo.ProvisioningCode</Name>

<Value xsi:type="xsd:string"></Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.ConnectionRequestURL</Name>

<Value xsi:type="xsd:string">http://xxx.xxx.xxx.xxx:7547/tr069</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.ParameterKey</Name>

<Value xsi:type="xsd:string"></Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.AliasBasedAddressing</Name>

<Value xsi:type="xsd:boolean">0</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.IP.Interface.5.IPv4Address.1.IPAddress</Name>

<Value xsi:type="xsd:string">xxx.xxx.xxx.xxx</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.ManagementServer.UDPConnectionRequestAddress</Name>

<Value xsi:type="xsd:string">http://xxx.xxx.xxx.xxx:3478</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.IP.Interface.1.IPv4Address.1.IPAddress</Name>

<Value xsi:type="xsd:string">192.168.1.1</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.IP.Interface.1.IPv4Address.2.IPAddress</Name>

<Value xsi:type="xsd:string">0.0.0.0</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.IP.Interface.2.IPv4Address.1.IPAddress</Name>

<Value xsi:type="xsd:string">0.0.0.0</Value>

</ParameterValueStruct>

<ParameterValueStruct>

<Name>Device.IP.Interface.3.IPv4Address.1.IPAddress</Name>

<Value xsi:type="xsd:string">0.0.0.0</Value>

</ParameterValueStruct>

</ParameterList>

</cwmp:Inform>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

```

* * *

event: outgoing HTTP response  
timestamp: 2021-04-19T18:22:40.248Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:40.242Z  
statusCode: 200  
headers:  
content-length: 524  
server: GenieACS/1.2.5+20210418184730  
soapserver: GenieACS/1.2.5+20210418184730  
content-type: text/xml; charset=“utf-8”  
set-cookie: session=2b4d9347bfe39d91  
body: \>-  
\<?xml version="1.0" encoding="UTF-8"?\>

```
<soap-env:Envelope xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0"><soap-env:Header><cwmp:ID
soap-env:mustUnderstand="1">1002</cwmp:ID></soap-env:Header><soap-env:Body><cwmp:InformResponse><MaxEnvelopes>1</MaxEnvelopes></cwmp:InformResponse></soap-env:Body></soap-env:Envelope>

```

* * *

## event: incoming HTTP request timestamp: 2021-04-19T18:22:40.292Z remoteAddress: xxx.xxx.xxx.xxx deviceId: E4C32A-Device-E4C32ABCDEFGH connection: 2021-04-19T18:22:40.242Z localPort: 7547 method: POST url: / headers: host: [serverautoconf.domain.com](http://serverautoconf.domain.com) user-agent: TR069\_AGENT/1.0 content-length: “0” connection: keep-alive content-type: text/xml; charset=utf-8 cookie2: “$Version="1"” cookie: session=2b4d9347bfe39d91 body: “”

event: outgoing HTTP response  
timestamp: 2021-04-19T18:22:40.296Z  
remoteAddress: xxx.xxx.xxx.xxx  
deviceId: E4C32A-Device-E4C32ABCDEFGH  
connection: 2021-04-19T18:22:40.242Z  
statusCode: 204  
headers:  
content-length: 0  
server: GenieACS/1.2.5+20210418184730  
soapserver: GenieACS/1.2.5+20210418184730  
connection: close  
body: “”

---

<div class="post-metadata">

**Author:** ![JonasGhost](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/jonasghost/32/286_2.png) [@JonasGhost](https://forum.genieacs.com/u/JonasGhost)\
**Post date:** [April 19, 2021, 8:10pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/8 "2021-04-19T20:10:26Z")

</div>

Ok. This explains a lot.  
Genieacs is getting the info from the first message.

> [@giuseppe](#):
>
> `<ProductClass>Device</ProductClass>`

There the device introduce it self with the wrong information.

It looks like the CPE sends wrong data.

---

<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 19, 2021, 8:24pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/9 "2021-04-19T20:24:43Z")

</div>

Thank you!  
I’ll report this to the manufacturer!

Is it possible to change this on GenieACS?

---

<div class="post-metadata">

**Author:** ![JonasGhost](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/jonasghost/32/286_2.png) [@JonasGhost](https://forum.genieacs.com/u/JonasGhost)\
**Post date:** [April 20, 2021, 7:25am UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/10 "2021-04-20T07:25:09Z")

</div>

You could create a virtual Parameter that get’s the information from the correct source depending on the Devices.

---

<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 20, 2021, 1:24pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/11 "2021-04-20T13:24:44Z")

</div>

Sure, but GenieACS for the ID uses “Device” instead of the correct one, as the device is sending this… I would like to replace the “Device” part

---

<div class="post-metadata">

**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [April 20, 2021, 4:23pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/12 "2021-04-20T16:23:02Z")

</div>

This is not going to be possible without patching the code. Get used to crappy CWMP implementations from vendors. And responses from them along the lines of “it works for everyone else.”

I’ve gotten to the point where I don’t even bother reporting even major issues to CPE vendors. I get so much push back even with incredibly detailed defect reports. I’m not going to throw shade at any particular vendors, but SmartRG is one of the biggest offenders.

---

<div class="post-metadata">

**Author:** ![SummaCumWilly](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/summacumwilly/32/559_2.png) [@SummaCumWilly](https://forum.genieacs.com/u/SummaCumWilly)\
**Post date:** [May 7, 2021, 4:01pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/13 "2021-05-07T16:01:36Z")

</div>

Lots of them have bad implementations through and through. It amazes me that so much of the code I see works. But to most they just pass it off as a “throw away” part of the device. I completely disagree about SmartRG, though. Their PBCA code is pretty rock solid.

---

<div class="post-metadata">

**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [May 7, 2021, 4:20pm UTC](https://forum.genieacs.com/t/deviceid-productclass-from-device-deviceinfo-productclass/1650/14 "2021-05-07T16:20:21Z")

</div>

I have to disagree with you regarding SmartRG. I’ve filed so many defects with them, citing the exact line of the spec they are not complying with, or the numerous other ways the CPE isn’t performing. What I get back from their lack luster support is to paraphrase them: We didn’t replicate your environment and were unable to reproduce the issue.