# Device status shows offline even the periodic inform received on time

**URL:** <https://forum.genieacs.com/t/device-status-shows-offline-even-the-periodic-inform-received-on-time/5506>\
**Category:** Uncategorized\
**Created:** [May 31, 2024, 1:54pm UTC](https://forum.genieacs.com/t/device-status-shows-offline-even-the-periodic-inform-received-on-time/5506 "2024-05-31T13:54:06Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![sankarshandeb](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/sankarshandeb/32/1832_2.png) [@sankarshandeb](https://forum.genieacs.com/u/sankarshandeb)\
**Post date:** [May 31, 2024, 1:54pm UTC](https://forum.genieacs.com/t/device-status-shows-offline-even-the-periodic-inform-received-on-time/5506/1 "2024-05-31T13:54:06Z")

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Periodic inform time is 8 min

online:  
label: “‘Online status’”  
slices:  
1\_onlineNow:  
color: “‘#31a354’”  
filter: Events.Inform \> NOW() - 10 \* 60 \* 1000  
label: “‘Online now’”  
2\_past24:  
color: “‘#FF0000’”  
filter: Events.Inform \< NOW() - 10 \* 60 \* 1000  
label: “‘Offline’”  
So if periodic inform arrived within 10 min then it declare the device online else offline.  
I am using genieacs version 1.2.9…  
Checked in genieacs cwmp log that the device sends periodic update in every 8 min but genieacs shows the status offline and after around 15-20 min device status comes back to online

Please advice if any parameter or configuration need to adjust