# Device parameters do not download

**URL:** <https://forum.genieacs.com/t/device-parameters-do-not-download/452>\
**Category:** Uncategorized\
**Created:** [November 15, 2019, 12:51pm UTC](https://forum.genieacs.com/t/device-parameters-do-not-download/452 "2019-11-15T12:51:45Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![anil](https://avatars.discourse-cdn.com/v4/letter/a/da6949/32.png) [@anil](https://forum.genieacs.com/u/anil)\
**Post date:** [November 15, 2019, 12:51pm UTC](https://forum.genieacs.com/t/device-parameters-do-not-download/452/1 "2019-11-15T12:51:45Z")

</div>

I want to download the all device parameters, but when I click the download button, files do not download. The default is : failed - there is not file. How can i overcome this issue?

---

<div class="post-metadata">

**Author:** ![gdepeyrot](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/gdepeyrot/32/201_2.png) [@gdepeyrot](https://forum.genieacs.com/u/gdepeyrot)\
**Post date:** [February 7, 2020, 8:08am UTC](https://forum.genieacs.com/t/device-parameters-do-not-download/452/2 "2020-02-07T08:08:26Z")

</div>

I’m having the same issue. Any hints how to fix this?

---

<div class="post-metadata">

**Author:** ![gittela](https://avatars.discourse-cdn.com/v4/letter/g/e36b37/32.png) [@gittela](https://forum.genieacs.com/u/gittela)\
**Post date:** [February 12, 2020, 7:31am UTC](https://forum.genieacs.com/t/device-parameters-do-not-download/452/3 "2020-02-12T07:31:23Z")

</div>

Which version is this? Are both of you on the same version?

---

<div class="post-metadata">

**Author:** ![tajs](https://avatars.discourse-cdn.com/v4/letter/t/9de0a6/32.png) [@tajs](https://forum.genieacs.com/u/tajs)\
**Post date:** [February 19, 2020, 9:28pm UTC](https://forum.genieacs.com/t/device-parameters-do-not-download/452/4 "2020-02-19T21:28:25Z")

</div>

Is there a space in your filename, or in the “Product Class” of the device?

EDIT: I ask because I am seeing the same issue, but only on devices where there is a SPACE in the Product Class string. Anyone have an idea of a work around for that?

I have tried adding %20 and + into the space for the URL but still receive an error.

---

<div class="post-metadata">

**Author:** ![tajs](https://avatars.discourse-cdn.com/v4/letter/t/9de0a6/32.png) [@tajs](https://forum.genieacs.com/u/tajs)\
**Post date:** [February 25, 2020, 11:34pm UTC](https://forum.genieacs.com/t/device-parameters-do-not-download/452/5 "2020-02-25T23:34:17Z")

</div>

Hi Gittela,

I am experiencing this same issue on v1.2.

Only on devices that have a space in their Product Class/Device ID