# Device page and Ping error **URL:** \ **Category:** Uncategorized\ **Created:** [September 28, 2021, 9:16am UTC](https://forum.genieacs.com/t/device-page-and-ping-error/2057 "2021-09-28T09:16:49Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![mdejko](https://avatars.discourse-cdn.com/v4/letter/m/82dd89/32.png) [@mdejko](https://forum.genieacs.com/u/mdejko)\ **Post date:** [September 28, 2021, 9:16am UTC](https://forum.genieacs.com/t/device-page-and-ping-error/2057/1 "2021-09-28T09:16:49Z")
hello! on my device page all devices has **Pinging 172.16.48.99: Error!** ping from genieacs server to device is ok ping from device to genieacs server is ok I have no idea where the problem is… is it ping icmp protocol? I connected the device directly to the server without a firewall and the problem still remains ---
**Author:** ![zaidka](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/zaidka/32/9_2.png) [@zaidka](https://forum.genieacs.com/u/zaidka)\ **Post date:** [September 29, 2021, 6:06pm UTC](https://forum.genieacs.com/t/device-page-and-ping-error/2057/2 "2021-09-29T18:06:44Z")
Unfortunately it doesn’t log the error message in the browser console. Will fix that. In the mean time, you can open the network monitor (ctrl+shift+e in Firefox) and find the ping request and from there you should be able to see the error message from the server. ---
**Author:** ![mdejko](https://avatars.discourse-cdn.com/v4/letter/m/82dd89/32.png) [@mdejko](https://forum.genieacs.com/u/mdejko)\ **Post date:** [September 30, 2021, 6:18am UTC](https://forum.genieacs.com/t/device-page-and-ping-error/2057/3 "2021-09-30T06:18:54Z")
Failed to load resource: the server responded with a status of 500 (Internal Server Error) :3000/api/ping/10.0.19.199:1 Error: Command failed: ping -w 1 -i 0.2 -c 3 10.0.19.199 ping: bad timing interval: 0.2 correct syntax ping -w 1 -i 0,2 -c 3 10.0.19.199 where to look for it in genieacs scripts? ---
**Author:** ![zaidka](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/zaidka/32/9_2.png) [@zaidka](https://forum.genieacs.com/u/zaidka)\ **Post date:** [September 30, 2021, 7:55am UTC](https://forum.genieacs.com/t/device-page-and-ping-error/2057/4 "2021-09-30T07:55:42Z")
What’s your OS? ---
**Author:** ![mdejko](https://avatars.discourse-cdn.com/v4/letter/m/82dd89/32.png) [@mdejko](https://forum.genieacs.com/u/mdejko)\ **Post date:** [September 30, 2021, 9:22am UTC](https://forum.genieacs.com/t/device-page-and-ping-error/2057/5 "2021-09-30T09:22:01Z")
Ubuntu 20.04 I add to locale LC\_NUMERIC=. now all is ok, but in my country decimal separator is “,” ---
**Author:** ![rogerioalves](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/rogerioalves/32/613_2.png) [@rogerioalves](https://forum.genieacs.com/u/rogerioalves)\ **Post date:** [February 14, 2022, 2:11pm UTC](https://forum.genieacs.com/t/device-page-and-ping-error/2057/6 "2022-02-14T14:11:54Z")
I’m in the same trouble. how did you solve it? ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/1X/81a6f5bf50b247e98494e87666723ef01040c214.png) ---
**Author:** ![BarricaSK](https://avatars.discourse-cdn.com/v4/letter/b/278dde/32.png) [@BarricaSK](https://forum.genieacs.com/u/BarricaSK)\ **Post date:** [May 9, 2026, 5:40pm UTC](https://forum.genieacs.com/t/device-page-and-ping-error/2057/7 "2026-05-09T17:40:25Z")
This command solves the problem for me `sudo setcap cap_net_raw+p $(which ping)` ---
**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\ **Post date:** [May 10, 2026, 11:07pm UTC](https://forum.genieacs.com/t/device-page-and-ping-error/2057/8 "2026-05-10T23:07:17Z")