# CPE faultcode 9017

**URL:** <https://forum.genieacs.com/t/cpe-faultcode-9017/99>\
**Category:** Uncategorized\
**Created:** [May 10, 2019, 12:28pm UTC](https://forum.genieacs.com/t/cpe-faultcode-9017/99 "2019-05-10T12:28:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gittela](https://avatars.discourse-cdn.com/v4/letter/g/e36b37/32.png) [@gittela](https://forum.genieacs.com/u/gittela)\
**Post date:** [May 10, 2019, 12:28pm UTC](https://forum.genieacs.com/t/cpe-faultcode-9017/99/1 "2019-05-10T12:28:28Z")

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We are having trouble with upgrade of CPE’s. When we hook it up it receives a firmware upgrade (if needed) and reboots. GenieACS looses contact and puts it in Faults with the following code: “FAULTCODE: 9017 FAULTSTRING: Cannot complete download” in the Faults.  
In our installations we mainly use Genexis fibertwist CPE’s.

If I destroy/delete the fault, upgrade of the CPE will be successful with the next cwmp renew. As a workaround we had to make a small script that deletes these faults every few minutes…

Has anyone experienced the same fault?

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [May 10, 2019, 6:10pm UTC](https://forum.genieacs.com/t/cpe-faultcode-9017/99/2 "2019-05-10T18:10:21Z")

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9xxx fault codes are CPE specific. I suggest checking the syslog on the CPE to see what the underlying issue might be.

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**Author:** ![gittela](https://avatars.discourse-cdn.com/v4/letter/g/e36b37/32.png) [@gittela](https://forum.genieacs.com/u/gittela)\
**Post date:** [May 14, 2019, 11:39am UTC](https://forum.genieacs.com/t/cpe-faultcode-9017/99/3 "2019-05-14T11:39:00Z")

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Ok, thanks! We’ll look in to it.  
🙂