# CPE displays offline, but ping working

**URL:** <https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477>\
**Category:** Help\
**Created:** [October 12, 2026, 9:21am UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477 "2026-10-12T09:21:31Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![Dulguun](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@Dulguun](https://forum.genieacs.com/u/Dulguun)\
**Post date:** [October 12, 2026, 9:21am UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/1 "2026-10-12T09:21:31Z")

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Hello,

Is it possible run Reboot, Reset, Push file command to device displays offline, but ping working?

 ![device-offline-ping-working](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/a/afc611e1dd407f988fb15f7585a6400c6e13b6ca.jpeg)

Regards,

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<div class="post-metadata">

**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\
**Post date:** [October 12, 2026, 2:17pm UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/2 "2026-10-12T14:17:42Z")

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If the ACS shows the device as “Offline” then you can’t execute those commands.  
It looks like those devices are using CGNAT. If they are, you would have to consider using STUN.

You can find more about it in the forum.

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<div class="post-metadata">

**Author:** ![Dulguun](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@Dulguun](https://forum.genieacs.com/u/Dulguun)\
**Post date:** [October 12, 2026, 4:49pm UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/3 "2026-10-12T16:49:10Z")

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device behind Huawei BRAS traditional NAT…

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<div class="post-metadata">

**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\
**Post date:** [October 12, 2026, 6:18pm UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/4 "2026-10-12T18:18:56Z")

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Does the ACS have a public or private IP?

It looks like your device is NATed behind a public IP. You may still have to use STUN to manage it.

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<div class="post-metadata">

**Author:** ![Dulguun](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@Dulguun](https://forum.genieacs.com/u/Dulguun)\
**Post date:** [October 14, 2026, 5:55am UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/5 "2026-10-14T05:55:26Z")

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GeniesACS—\>same IP subnet 10.150.x.x/24----\>BRAS----private IP pool 10.x.x.x/16-----\>CPE NAT—192.168.50.0/24 private IP—\>LAN

BRAS has multiple interface, public interface not connect CPE and GenieACS.

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<div class="post-metadata">

**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\
**Post date:** [October 14, 2026, 12:52pm UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/6 "2026-10-14T12:52:55Z")

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Couple of questions:

If the CPE is behind a traditional NAT how can you ping the CPE from the ACS?  
Can you ping the CPE from the ACS?  
Does your CPE perform a periodic inform?

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<div class="post-metadata">

**Author:** ![Dulguun](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@Dulguun](https://forum.genieacs.com/u/Dulguun)\
**Post date:** [October 20, 2026, 2:46am UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/8 "2026-10-20T02:46:49Z")

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curl -v 10.74.50.161:7547

- Trying 10.74.50.161:7547…
- Connected to 10.74.50.161 (10.74.50.161) port 7547

> GET / HTTP/1.1  
> Host: 10.74.50.161:7547  
> User-Agent: curl/8.5.0  
> Accept: _/_

\< HTTP/1.1 401 Unauthorized  
\< Connection: close  
\< WWW-Authenticate: Digest realm=“cwmpd”, nonce=“eccbc87e4b5ce2fe28308fd9f2a7baf3”, qop=“auth”, opaque=“”  
\< Server: TR069Agent  
\< Content-Length: 0  
\<

- Closing connection

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/9/9cd1142249496f2be6e155be5793e4079da45e15.png)

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<div class="post-metadata">

**Author:** ![Dulguun](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@Dulguun](https://forum.genieacs.com/u/Dulguun)\
**Post date:** [October 20, 2026, 2:51am UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/9 "2026-10-20T02:51:02Z")

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> 

I can ping CPE \<—\> ACS.

CPE directly connected to BRAS, BRAS inside interface connected to ACS.

Since time on screenshot no inform message to ACS.

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<div class="post-metadata">

**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\
**Post date:** [October 20, 2026, 12:47pm UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/10 "2026-10-20T12:47:41Z")

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Can you provide a screenshot of the TR-069 client config screen for your device?

Can you provide this value for your device: “InternetGatewayDevice.ManagementServer.ConnectionRequestURL”

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<div class="post-metadata">

**Author:** ![Dulguun](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@Dulguun](https://forum.genieacs.com/u/Dulguun)\
**Post date:** [October 26, 2026, 2:20pm UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/11 "2026-10-26T14:20:18Z")

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1.Below screenshot of CPE

 ![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/original/2X/8/82cd54dc87d9199a1e454cd7a0caace306103a49.png)

2.Below screenshot GenieACS

![image](https://canada1.discourse-cdn.com/flex035/uploads/genieacs/optimized/2X/a/af1a1504b64127d5affac143e770c101daf5f234_2_690x47.png)

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<div class="post-metadata">

**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\
**Post date:** [October 26, 2026, 7:31pm UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/12 "2026-10-26T19:31:44Z")

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Your ACS should be changing the Periodic Inform Interval.  
Is your ACS changing changing it to 300?

Are there any errors in GenieACS when the device informs the first time?  
You may need to delete the device from your ACS and see what happens.

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<div class="post-metadata">

**Author:** ![Dulguun](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@Dulguun](https://forum.genieacs.com/u/Dulguun)\
**Post date:** [October 27, 2026, 6:30am UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/13 "2026-10-27T06:30:12Z")

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Your ACS should be changing the Periodic Inform Interval.  
Is your ACS changing changing it to 300?

I configured default 300 seconds

Are there any errors in GenieACS when the device informs the first time?  
You may need to delete the device from your ACS and see what happens.

First time no any error.

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<div class="post-metadata">

**Author:** ![dustin](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dustin](https://forum.genieacs.com/u/dustin)\
**Post date:** [October 27, 2026, 12:32pm UTC](https://forum.genieacs.com/t/cpe-displays-offline-but-ping-working/7477/14 "2026-10-27T12:32:52Z")

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From your screenshots, the connection request username and possibly the password do not match.  
Are you sure there are no errors the first time this device registers on your ACS?