# Connectivity Issues between GenieACS and My Router

**URL:** <https://forum.genieacs.com/t/connectivity-issues-between-genieacs-and-my-router/7324>\
**Category:** Help\
**Created:** [February 11, 2026, 8:49am UTC](https://forum.genieacs.com/t/connectivity-issues-between-genieacs-and-my-router/7324 "2026-02-11T08:49:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tendwa-rose](https://avatars.discourse-cdn.com/v4/letter/t/e68b1a/32.png) [@tendwa-rose](https://forum.genieacs.com/u/tendwa-rose)\
**Post date:** [February 11, 2026, 8:49am UTC](https://forum.genieacs.com/t/connectivity-issues-between-genieacs-and-my-router/7324/1 "2026-02-11T08:49:54Z")

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Hello,

I am experiencing connectivity issues between GenieACS and my ZLT X25 MAX2 router. I am trying to use the public IP provided by Ngrok to establish this connection. While the GenieACS user interface indicates that the device is online, I receive the message: “FC3FFC-ZLT%20X25%20MAX2-X25ML2867873071237418: No contact from CPE” when I attempt to summon it. It seems that using the public IP is failing to connect with the router for sending information.

Additionally, I would like to know how to:

1. Expose the router’s data through the API using its ID, tags, or serial number.

2. Connect to the ACS for real-time statistics, possibly including a detailed router information page.

3. Programmatically configure the routers.

Thank you!

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**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [February 11, 2026, 4:30pm UTC](https://forum.genieacs.com/t/connectivity-issues-between-genieacs-and-my-router/7324/2 "2026-02-11T16:30:28Z")

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Start with the [documentation](https://docs.genieacs.com). After you have read the documentation, if you have specific questions, please come back and ask them.

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<div class="post-metadata">

**Author:** ![tendwa-rose](https://avatars.discourse-cdn.com/v4/letter/t/e68b1a/32.png) [@tendwa-rose](https://forum.genieacs.com/u/tendwa-rose)\
**Post date:** [February 13, 2026, 9:50am UTC](https://forum.genieacs.com/t/connectivity-issues-between-genieacs-and-my-router/7324/4 "2026-02-13T09:50:00Z")

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How to connect my application to be able to communicate with GenieACS through API to be able to post, put, get, and delete the data, and view the router status.

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<div class="post-metadata">

**Author:** ![akcoder](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/akcoder/32/11_2.png) [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Post date:** [February 13, 2026, 5:24pm UTC](https://forum.genieacs.com/t/connectivity-issues-between-genieacs-and-my-router/7324/5 "2026-02-13T17:24:50Z")

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> **[API Reference — GenieACS Documentation 1.2.13 documentation](https://docs.genieacs.com/en/latest/api-reference.html)**

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<div class="post-metadata">

**Author:** ![tendwa-rose](https://avatars.discourse-cdn.com/v4/letter/t/e68b1a/32.png) [@tendwa-rose](https://forum.genieacs.com/u/tendwa-rose)\
**Post date:** [February 16, 2026, 8:13am UTC](https://forum.genieacs.com/t/connectivity-issues-between-genieacs-and-my-router/7324/6 "2026-02-16T08:13:30Z")

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Thank you very much. For the first time, I checked the documentation, and though I was initially confused, I now understand it.