# 500 Internal Server Error when loading tasks

**URL:** <https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630>\
**Category:** Uncategorized\
**Created:** [April 9, 2021, 4:25pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630 "2021-04-09T16:25:34Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 9, 2021, 4:25pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/1 "2021-04-09T16:25:34Z")

</div>

Hello,

I have a device that has some issues in GenieACS.

Even if I delete and re-add it, when I try to edit/reload some property, it loads:  
[https://xxxxx:3000/api/devices/XXXXXXXXXXXX/tasks](https://xxxxx:3000/api/devices/XXXXXXXXXXXX/tasks)

But it fails with HTTP error 500, and body content:  
Internal Server Error

How can I debug this?

I’ve tried to set cwmp.debug to  
id = ‘XXXX’  
And I see there is some communication, without no apparent reason to have a 500 error, but it’s there.  
I should debug GenieACS itself, and not the communication with the device.

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 9, 2021, 5:31pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/2 "2021-04-09T17:31:19Z")

</div>

I had a small progress…

Using  
`# journalctl -u genieacs-ui.service -f`

I can see:

- Apr 09 19:28:54 tr069server genieacs-ui[34477]: (node:34477) UnhandledPromiseRejectionWarning: RangeError [ERR\_SOCKET\_BAD\_PORT]: Port should be \> 0 and \< 65536. Received NaN.
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: at validatePort (internal/validators.js:182:11)
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: at Socket.send (dgram.js:610:12)
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: at /usr/lib/node\_modules/genieacs/bin/genieacs-ui:2:72647
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: at new Promise ()
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: at /usr/lib/node\_modules/genieacs/bin/genieacs-ui:2:72624
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: at processTicksAndRejections (internal/process/task\_queues.js:97:5)
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: (node:34477) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see [Command-line options | Node.js v15.14.0 Documentation](https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode)). (rejection id: 2)
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: (node:34477) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: (node:34477) PromiseRejectionHandledWarning: Promise rejection was handled asynchronously (rejection id: 2)
- Apr 09 19:28:54 tr069server genieacs-ui[34477]: 2021-04-09T17:28:54.725Z [ERROR] Uncaught exception; pid=34477 exceptionName=“RangeError” exceptionMessage=“Port should be \> 0 and \< 65536. Received NaN.” exceptionStack=“RangeError [ERR\_SOCKET\_BAD\_PORT]: Port should be \> 0 and \< 65536. Received NaN.\n at validatePort (internal/validators.js:182:11)\n at Socket.send (dgram.js:610:12)\n at /usr/lib/node\_modules/genieacs/bin/genieacs-ui:2:72647\n at new Promise ()\n at /usr/lib/node\_modules/genieacs/bin/genieacs-ui:2:72624\n at processTicksAndRejections (internal/process/task\_queues.js:97:5)”
- Apr 09 19:28:54 tr069server genieacs-ui[728]: 2021-04-09T17:28:54.867Z [ERROR] Worker died; pid=34477 exitCode=0
- Apr 09 19:28:55 tr069server genieacs-ui[728]: 2021-04-09T17:28:55.302Z [INFO] Worker listening; pid=34518 address=“0.0.0.0” port=3000

What port is it talking about?

@zaidka do you have any idea?

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<div class="post-metadata">

**Author:** ![lavira](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@lavira](https://forum.genieacs.com/u/lavira)\
**Post date:** [April 12, 2021, 10:13am UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/3 "2021-04-12T10:13:54Z")

</div>

Hi, only this device gives errors? If so, my guess would be the connection request URL contains a invalid port. Look at the value for `InternetGatewayDevice.ManagementServer.ConnectionRequestURL` property.

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 12, 2021, 10:34am UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/4 "2021-04-12T10:34:58Z")

</div>

Hi @lavira, yes, only on this device.  
`InternetGatewayDevice.ManagementServer.ConnectionRequestURL`  
is:  
`http://xxx.xxx.xxx.xxx:7547/tr069`

So it seems to be correct

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<div class="post-metadata">

**Author:** ![lavira](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@lavira](https://forum.genieacs.com/u/lavira)\
**Post date:** [April 12, 2021, 11:31am UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/5 "2021-04-12T11:31:40Z")

</div>

look also at the ConnectionRequestUsername and Password … if either one contains ‘:’ or ‘@’, it could be a sign of a bug in the way genieacs handles these.

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 12, 2021, 11:43am UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/6 "2021-04-12T11:43:27Z")

</div>

Thanks @lavira,  
It seems this is not the case:

`InternetGatewayDevice.ManagementServer.ConnectionRequestUsername:`  
`xxxx-xxxxx-xxxxxx`

`InternetGatewayDevice.ManagementServer.ConnectionRequestPassword:`  
`xxxxx`

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<div class="post-metadata">

**Author:** ![lavira](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@lavira](https://forum.genieacs.com/u/lavira)\
**Post date:** [April 12, 2021, 12:18pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/7 "2021-04-12T12:18:58Z")

</div>

Oh, I misunderstood the initial post … the device ID is all just alphanumeric + 2 dash? or are there url encoded chars in it ? (has at least one % in the device ID)

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 12, 2021, 12:34pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/8 "2021-04-12T12:34:52Z")

</div>

It’s  
`E4C32A-IGD-XXXXXX`  
No encoded chars in it

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<div class="post-metadata">

**Author:** ![lavira](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@lavira](https://forum.genieacs.com/u/lavira)\
**Post date:** [April 12, 2021, 1:32pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/9 "2021-04-12T13:32:02Z")

</div>

then sorry, I don’t have any other clue about what could cause this error.

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 12, 2021, 2:13pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/10 "2021-04-12T14:13:30Z")

</div>

@lavira ☹ Thank you for your help!  
Maybe @zaidka can help me

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<div class="post-metadata">

**Author:** ![zaidka](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/zaidka/32/9_2.png) [@zaidka](https://forum.genieacs.com/u/zaidka)\
**Post date:** [April 15, 2021, 6:02am UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/11 "2021-04-15T06:02:45Z")

</div>

Can’t think of an possible cause other than the connection request URL being invalid. Double check the URL for any spaces or special characters.

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 15, 2021, 8:29am UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/12 "2021-04-15T08:29:08Z")

</div>

@zaidka thank you for your answer. Is there a way to debug exactly what GenieACS is doing? So I can check the URL is using?

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<div class="post-metadata">

**Author:** ![zaidka](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/zaidka/32/9_2.png) [@zaidka](https://forum.genieacs.com/u/zaidka)\
**Post date:** [April 15, 2021, 5:51pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/14 "2021-04-15T17:51:33Z")

</div>

The debug log shows everything working properly.

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 15, 2021, 6:05pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/15 "2021-04-15T18:05:48Z")

</div>

Exactly @zaidka, but unfortunately GenieACS shows up this error and the GUI crashes.  
Could you please send me an email? I would like to help to solve this issue, but can’t understand how to debug it

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<div class="post-metadata">

**Author:** ![zaidka](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/zaidka/32/9_2.png) [@zaidka](https://forum.genieacs.com/u/zaidka)\
**Post date:** [April 15, 2021, 6:33pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/16 "2021-04-15T18:33:51Z")

</div>

What is the value of the parameter UDPConnectionRequestAddress? The error is getting raised from the code that handles UDP connection requests so I suspect that param might have something to do with it.

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 15, 2021, 6:44pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/17 "2021-04-15T18:44:54Z")

</div>

@zaidka is:  
InternetGatewayDevice.ManagementServer.UDPConnectionRequestAddress [http://xxx.xxx.xxx.xxx:3478](http://xxx.xxx.xxx.xxx:3478)

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 17, 2021, 10:55am UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/18 "2021-04-17T10:55:52Z")

</div>

@zaidka did you had a chance to look at this? Thanks 🙏🏻

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<div class="post-metadata">

**Author:** ![mjducharme](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mjducharme/32/59_2.png) [@mjducharme](https://forum.genieacs.com/u/mjducharme)\
**Post date:** [April 17, 2021, 5:00pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/19 "2021-04-17T17:00:28Z")

</div>

According to the spec this is invalid. UDPConnectionRequestAddress is supposed to be either host:port or host (i.e. without the “http://” prefix). Having the http:// in front makes no sense because HTTP is TCP not UDP. This is probably the cause of the issue. GenieACS would not expect an http:// prefix for this parameter since it is invalid syntax and is nonsensical.

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<div class="post-metadata">

**Author:** ![giuseppe](https://avatars.discourse-cdn.com/v4/letter/g/48db29/32.png) [@giuseppe](https://forum.genieacs.com/u/giuseppe)\
**Post date:** [April 17, 2021, 6:44pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/20 "2021-04-17T18:44:52Z")

</div>

Thank you very much for your answer @mjducharme.  
Now I have two ways to solve it:

1. Make GenieACS to filter this value programmatically, maybe removing the http:// part, or deleting this parameter entirely. Is it possible? How?

2. Patch GenieACS to don’t crash when it receives an unexpected value and make this patch available to anyone, but I don’t have an idea on GitHub of what part of the code I have to check 😅

I should solve this ASAP, any idea?

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<div class="post-metadata">

**Author:** ![mjducharme](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.genieacs.com/mjducharme/32/59_2.png) [@mjducharme](https://forum.genieacs.com/u/mjducharme)\
**Post date:** [April 17, 2021, 6:55pm UTC](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630/21 "2021-04-17T18:55:15Z")

</div>

Something you can try as a workaround, I don’t know if it will work, try creating a provision with this code:

const now = Date.now();  
clear(“InternetGatewayDevice.ManagementServer.UDPConnectionRequestAddress”, now);

To run for any event. I think that should delete the UDPConnectionRequestAddress which would force it to use TCP instead. However the thing I’m not sure about is it might just pull the UDPConnectionRequestAddress again immediately after this deletes it, so that’s why I’m not 100% sure if it will work.

[Next page](https://forum.genieacs.com/t/500-internal-server-error-when-loading-tasks/1630.md?page=2)