# Question

**URL:** https://forum.genieacs.com/c/question/7.md

[Latest](https://forum.genieacs.com/latest.md) · [Categories](https://forum.genieacs.com/categories.md)

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## [About the Question category](https://forum.genieacs.com/t/about-the-question-category/7229)

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**Author:** [@akcoder](https://forum.genieacs.com/u/akcoder)\
**Replies:** 0\
**Last updated:** [November 6, 2025, 8:21pm UTC](https://forum.genieacs.com/t/about-the-question-category/7229 "2025-11-06T20:21:50Z")

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## [Malformed CPE response](https://forum.genieacs.com/t/malformed-cpe-response/7432)

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**Author:** [@samr](https://forum.genieacs.com/u/samr)\
**Replies:** 2\
**Last updated:** [July 13, 2026, 2:34pm UTC](https://forum.genieacs.com/t/malformed-cpe-response/7432 "2026-07-13T14:34:57Z")

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When I summon a specific CPE (IPAccess 3g access point), the response has a malformed HTTP header. The date does not contain the key, it just has a date (not preceded with ‘Date:’). This causes GenieACS to reject the res…

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## [Connectivity between ONTs and Genieacs server after being reset of ONTs](https://forum.genieacs.com/t/connectivity-between-onts-and-genieacs-server-after-being-reset-of-onts/7392)

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**Author:** [@lectureslinux-glitch](https://forum.genieacs.com/u/lectureslinux-glitch)\
**Replies:** 8\
**Last updated:** [June 5, 2026, 10:37am UTC](https://forum.genieacs.com/t/connectivity-between-onts-and-genieacs-server-after-being-reset-of-onts/7392 "2026-06-05T10:37:35Z")

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hello experts! i am new to Genieacs and just stuck on how Devices (ont’s) automatically connect after a factory reset. i am testing with huawei, zte, fiberhome onts. please guide what should i need for this setup than…

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## [How can we trigger a firmware download on the second attempt?](https://forum.genieacs.com/t/how-can-we-trigger-a-firmware-download-on-the-second-attempt/7360)

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**Author:** [@lana](https://forum.genieacs.com/u/lana)\
**Replies:** 9\
**Last updated:** [April 3, 2026, 3:32am UTC](https://forum.genieacs.com/t/how-can-we-trigger-a-firmware-download-on-the-second-attempt/7360 "2026-04-03T03:32:45Z")

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Hello expert! I have a device running firmware version V4 that was successfully updated (from V1 to V4) the first time, using script below: declare(“Downloads.\[FileType:1 Firmware Upgrade Image\]”, {path: 1}, {path: 1})…

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## [How to connect if customer has nor setup router?](https://forum.genieacs.com/t/how-to-connect-if-customer-has-nor-setup-router/7249)

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**Author:** [@dertomdah](https://forum.genieacs.com/u/dertomdah)\
**Replies:** 6\
**Last updated:** [December 5, 2025, 5:48pm UTC](https://forum.genieacs.com/t/how-to-connect-if-customer-has-nor-setup-router/7249 "2025-12-05T17:48:14Z")

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Hi. I am new to GenieACS. I installed it under Ubuntu, get it running well.. But, if i configure the ACS/CWMP Setting in Router (e.b. TP-Link) it does not connect to GenieAcs. Of course because the Customer did not s…